Privacy Policy

Effective Date: February 3, 2026

Cloudlinks AI (“we”, “our”, “us”) respects your privacy and is committed to protecting the information collected from our clients and their users. This Privacy Policy explains what information we collect, how we use it, and the measures we take to keep it safe.

By using our platform, apps, or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information to provide, maintain, and improve our services for our clients, including:

• Client Information: Name, email, phone number, business details provided when registering or using our platform.
• User Data (via Meta APIs): With explicit authorization from our clients, we access information from Facebook, Instagram, and WhatsApp, including profile details, messages, and business interactions, only as needed for the services we provide.
• Usage Data: Information about how our platform or apps are accessed and used, such as device type, browser, IP address, and activity logs.
• Cookies and Tracking: We use cookies and similar technologies to optimize website performance and user experience.

2. How We Use Your Information

We use the data we collect to:

• Provide, operate, and maintain our services and platforms
• Enable client businesses to communicate with their customers via messaging apps and social media
• Automate responses, track conversations, and manage leads for our clients
• Improve our services, troubleshoot issues, and monitor usage
• Ensure compliance with legal and regulatory requirements

We do not sell, share, or use your data for advertising or unrelated purposes.

3. How We Share Information

We only share information in the following cases:

• With our clients: So they can manage communications with their own customers.
• With service providers: Third-party providers assisting with hosting, analytics, or technical services under strict confidentiality agreements.
• For legal reasons: If required by law or to protect our rights, safety, or property.

4. Data Security

We take appropriate technical and organizational measures to protect your data, including:

• Encrypted data transmission (HTTPS)
• Secure cloud hosting and storage
• Role-based access controls
• Regular system monitoring and updates

Only authorized personnel have access to personal or platform data.

5. Data Retention

We retain client and platform data only as long as necessary to provide services, comply with legal obligations, or enforce agreements. Clients may request data deletion at any time, and we will process it securely.

6. User Rights

Depending on your location, you may have rights to:

• Access, correct, or delete personal information
• Withdraw consent for data processing
• Restrict or object to certain types of processing

To exercise your rights, contact us at [email protected].

7. Third-Party Services

Our platform may integrate with third-party services such as Meta APIs. We only access data with client authorization and comply with Meta Platform Policies.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify users of significant changes by posting the new policy on our website and updating the effective date.

9. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact:

Cloudlinks AI
Email: [email protected]
Website: https://cloudlinks.ai