1. About This Page
This page applies to the EXSIR platform, the StockLens app, cloudlinks.ai, and the Meta app “cloudlinks-ai”, all operated by CLOUDLINKS SARL, operating as Cloudlinks ai. It explains how to stop sharing data with us and how to have your data deleted. More detail is in our Privacy Policy.
2. For Businesses: Disconnect Your Channels
2.1 Inside EXSIR
- Sign in to EXSIR with an admin account.
- In the sidebar, open Channels and find the WhatsApp number, Facebook Page, or Instagram account.
- Open the channel's … menu and choose Deactivate.
Deactivating a channel stops EXSIR replying and sending messages for that channel. To remove a channel and its data from EXSIR, email [email protected] as described in Section 3. To stop Meta sending us data for the account, also remove the app as described in Sections 2.2 and 2.3.
2.2 Remove the “cloudlinks-ai” app from Facebook
- On Facebook, open Settings & privacy and then Settings.
- Go to Business integrations.
- Find cloudlinks-ai, select it, and choose Remove.
2.3 Remove access in Meta Business settings
- Open Meta Business Suite and go to Settings (Business settings).
- Under Integrations or Connected apps, find cloudlinks-ai and remove it, or remove its access to your WhatsApp Business account, Pages, and Instagram accounts.
Removing the “cloudlinks-ai” app revokes our access tokens and stops Meta sending us data for those accounts, so we can no longer read or send messages for them. It does not by itself delete the data we already hold; to have that data deleted, also send a request as described below.
3. For Anyone: Ask Us to Delete Your Data
Businesses, and customers who have messaged a business that uses EXSIR, can ask us to delete their data:
- Email [email protected] with the subject “Data deletion request”.
- Tell us which account the request is about: for a business, the business name and the WhatsApp number, Facebook Page, or Instagram account; for a customer, the phone number or account you messaged from and the business you messaged.
- We may ask you to confirm that you control that account or number before we act.
We confirm that we received your request. What happens next depends on who controls the data:
- Data we control ourselves, such as your own EXSIR or StockLens account details and the contact details you gave us, is deleted within 30 days of your request.
- Data that belongs to a business's customers, such as the messages and contact details of people who messaged a business through EXSIR, is controlled by that business. We pass your request to the business and delete the data within 30 days of the business's instruction, or where the law requires it. You can also contact the business directly.
A business that asks us to delete its own account and the data held for it receives confirmation once deletion is complete, within 30 days of the request.
4. What We Delete
- Access tokens and connection details for the WhatsApp, Facebook, and Instagram accounts concerned
- Messages, media, and conversation history linked to the account or phone number
- Contact details such as phone numbers, profile names, and platform user IDs
- Message delivery statuses and, for businesses, stored message templates
- Account and profile data in EXSIR or StockLens, when you ask us to close the account
5. What We May Keep
We may keep a limited amount of data where the law requires it or where we need it to establish or defend legal claims, for example invoices, payment records, and records of the deletion request itself. We keep this data only as long as needed for that purpose and do not use it for anything else. Backup copies are kept for up to 30 days and are then overwritten, so deleted data is gone from our backups within 30 days after it is deleted from our live systems.
6. Contact
- Company: CLOUDLINKS SARL (Cloudlinks ai)
- Address: Airport Street (main road), Cremino Center, 2nd floor, Beirut, Lebanon
- Email (support and data deletion requests): [email protected]
- Data protection contact: Ali Abboud, [email protected]
- Phone / WhatsApp: +961 71 463 329