Privacy Policy

This Privacy Policy describes how CLOUDLINKS SARL("CloudLinks," "we," "us," or "our"), operating as Cloudlinks ai, collects, uses, discloses, and protects information when you use our mobile applications, web applications, websites, and related services (collectively, the "Apps" and "Services").

By downloading, accessing, or using our Apps or Services, you agree to this Privacy Policy. If you do not agree, please do not use the Apps or Services.

This Policy applies to:

• Mobile applications published by CloudLinks on the Apple App Store and Google Play
• Web applications and SaaS products we operate (including EXSIR and related platforms)
• Our websites, including cloudlinks.ai and related subdomains
• Customer support, demos, contact forms, and related communications

Client-specific solutions we build for business customers may be governed by a separate agreement or that client's own privacy notice. Where those terms conflict with this Policy for end users of a client-branded product, the applicable client agreement or notice controls for that product.

3.1 Information you provide

• Account details such as name, email address, phone number, and password
• Business information such as company name, role, and preferences
• Content you submit in forms, chat, support tickets, or feedback
• Transaction and billing details when you purchase or subscribe to paid Services

3.2 Information collected automatically

• Device information (model, operating system, unique device identifiers)
• App usage data (features used, screens viewed, crash logs, performance metrics)
• Log data (IP address, access times, browser type, referring pages)
• Approximate location derived from IP address, where permitted by law

3.3 Permissions on mobile devices

Depending on the App and features you enable, we may request access to camera, photos, microphone, contacts, notifications, or location. You can revoke permissions in your device settings. Denying a permission may limit related features.

3.4 Information from third parties

We may receive information from authentication providers, payment processors, analytics partners, app stores, or business partners when you interact with them in connection with our Services.

We use personal information to:

• Provide, operate, maintain, and improve the Apps and Services
• Create and manage accounts, authenticate users, and process transactions
• Respond to inquiries, provide support, and send service-related notices
• Personalize experiences and recommend relevant features
• Monitor performance, diagnose errors, and enhance security
• Comply with legal obligations and enforce our terms
• Send marketing communications where permitted (you may opt out at any time)

Where data-protection laws require a legal basis (for example GDPR), we process personal data based on one or more of the following: performance of a contract, legitimate interests (such as securing and improving our Services), consent (where required), and compliance with legal obligations.

We do not sell your personal information. We may share information with:

• Service providers who help us host, analyze, communicate, process payments, or provide support (under confidentiality and data-processing obligations)
• Business partners when you request a connected service or integration
• Authorities when required by law, legal process, or to protect rights, safety, and security
• Parties involved in a merger, acquisition, or asset sale, subject to appropriate safeguards

We retain personal information for as long as needed to provide the Services, fulfill the purposes described in this Policy, meet legal and accounting requirements, and resolve disputes. When information is no longer required, we delete or anonymize it where reasonably possible.

We implement administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, or alteration. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

CloudLinks is based in Beirut, Lebanon. Your information may be processed in Lebanon and in other countries where we or our service providers operate. Where required, we use appropriate safeguards for cross-border transfers.

Our Apps and Services are not directed to children under 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us personal information, contact us and we will take appropriate steps to delete it.

Depending on your location, you may have the right to:

• Access, correct, or delete personal information we hold about you
• Object to or restrict certain processing
• Request data portability
• Withdraw consent where processing is based on consent
• Opt out of marketing emails via the unsubscribe link or by contacting us

To exercise these rights, email [email protected] or [email protected]. You may also manage certain mobile permissions in your device settings, and delete your App account through in-app settings where available, or by contacting us.

Our websites and web Apps may use cookies, local storage, and similar technologies to keep you signed in, remember preferences, measure performance, and improve the Services. You can control cookies through your browser settings. Disabling cookies may affect some features.

The Apps and Services may link to or integrate third-party sites, SDKs, or services (for example payment, analytics, messaging, or maps). Those third parties have their own privacy practices. We are not responsible for their content or privacy policies.

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect the latest revision. Continued use of the Apps or Services after changes become effective constitutes acceptance of the updated Policy. Material changes may also be communicated in-app or by email where appropriate.

If you have questions about this Privacy Policy or our data practices, contact us at:

• Company: CLOUDLINKS SARL (Cloudlinks ai)
• Location: Beirut, Lebanon
• Email: [email protected] / [email protected]
• Phone / WhatsApp: +961 71 463 329
• Website: cloudlinks.ai